Achieving Excellence in the Fire Service, Judy Janing, Gordon M. Sachs, 2003

This text emphasizes the need for constant focus on quality and commitment to improving fire departments' service and cost effectiveness—while maintaining a level of excellence.

It applies quality improvement principles to the fire service and integrates them into overall management and administration strategies of a fire department.

Comprehensive coverage presents students with a history of system evaluation in the fire service, to quality management, to strategic quality planning, and much more.

Features include:

  • Reinforcing chapter-end activities - Gives students the chance to practice applying theory to actual situations.
  • Self-assessment tools - Outlines objective assessment of department achievements, and enables students to measure progress.
  • Logical format - Allows activities to build upon one another - Provides students with a practical flow of formation—from general to specific, in order to facilitate instructors' lectures and students' understanding.
  • Chapter-beginning introductions and objectives - Alerts students to key concepts that will be covered, and helps them organize their learning goals.
  • Chapter-end bibliographies - Supplies students with sources of additional information for research by topic.
  • Lists of additional resources - Offers students information on Fire Service Accreditation programs.

    8" x 10 1/4", 110 pages, B&W photos & illustrations, softcover, ISBN: 978-0-13-042208-8, BA2002 / $57.33

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