EFFECTIVE SUPERVISORY PRACTICES, 4th Ed., ICMA, 2005
The text focuses on generic principles of supervision, paying particular attention to those issues that affect public servants working with citizens, fostering a positive public image, understanding the local government budget, and dealing with regulations that affect local governments. The result is a unique blend of theory and practice based on ICMA’s many years of research and experience in local government management.
This updated fourth edition addresses new trends that supervisors are likely to encounter: quality management, an emphasis on customer service, increasing diversity in the workplace and community, recent legislation that will affect their responsibilities, and the ethics of public service in the face of increasing distrust in public servants. From this text, supervisors will learn how to deal with common problems and tricky situations, such as implementing change, managing time and stress, and giving constructive feedback. More importantly, supervisors will learn how to foster an environment that will enable them to avoid problems before they occur by providing leadership and vision, establishing self-discipline, fostering teamwork, and maintaining open lines of communication.
The fourth edition also offers invaluable additional material at the end of each chapter: “Supervisory Situations.” These short vignettes provide wide-ranging examples of supervisory problems designed to stimulate individual reflection and group discussion. Now it’s easy for you to apply the information in the text to real-life situations in local government.
11" x 8 1/2", 232 pages, softcover BE2001 / $61.00
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