Designed to be viewed by Public Safety Personnel. This includes fire, paramedic, police, sheriff, telecommunicator, parole, probation, bailiff, corrections and State Trooper personnel. The content was designed to give the public safety professional information that will assist them in better doing their job and keeping them out of trouble. There are four volumes to this release:

The Five Concurrent Themes For Success: In this presentation, Gordon Graham clearly explains how the separate and distinct disciplines of Risk Management, Systems, Customer Service, Accountability and Integrity all work together to assure that things go right. It is the first part of the four portion package, and is a foundation for the remaining products. The goal of this program is to give the viewer information on how to use these themes in conjunction with each other as a “global” approach to getting things done right.

Why Things Go Right - Why Things Go Wrong: This program focuses on the principles of Risk Management and how they work to predict and prevent bad things from happening. The public safety professional who views this program will learn how and why things go wrong, and more importantly, they will learn some strategies and tactics to prevent things from going wrong. Included in this program is the “risk/frequency” analysis, and how it works to manage the risk of the events that have the highest probability of causing us grief in any job description.

The Five Pillars Of Success: Now that we know about things going wrong are both predictable and preventable, this program focuses on the things that need to be done today in every public safety organization to assure that things go right. Included in this program are thoughts on getting and keeping good people, how to build a good policy manual, the critical importance of training, the role of the first line supervisor, and why discipline is so important in a well run organization.

Job Based Harassment - Techniques For Elimination: This program is designed to address perhaps the hottest issue in public safety today. When our personnel are not being treated right internally (or they perceive they are not being treated right) they have many options to address their concerns. In this program, Gordon Graham lays out a simple risk management approach to this complex issues with the goal of avoiding problems before they occur.

fully narrated, DVD only, 4 DVDs, DP9203 / $495.00

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