Ordering

Please contact us with any questions at support@fire-police-ems.com or 1-800-522-8528

Ordering Methods

We accept orders through our website using our SECURE server. Most website orders ship within 24-48 hours of being placed during the week. Most orders placed over the weekend or on holidays will ship the next business day. Orders may be placed online for pickup at our store.

You may also place your order by:

Mail: click here to download order form

Fax: (978) 562-3554

Phone: 1-800-522-8528

Email: support@fire-police-ems.com (please do not email credit card numbers)

In person at our retail location: click here for directions

Methods of Payment

We accept:

  • VISA, MasterCard or DiscoverCard
  • Paypal is available for internet orders only
  • Payment by check, money order or bank check must be in U.S. FUNDS, drawn against a U.S. bank. Make checks and money orders payable to "FSP Books and Videos". A $25 service charge will be added for any returned check. Any service charges and fees incurred in the process of collecting overdue balances may be added to the balance
  • Orders with insufficient payment may be returned

Invoicing

Invoicing is available for fire, police and EMS departments, schools, universities and businesses. Please call (800) 522-8528 to set up an account. Clothing allowances can only be billed with prior written authorization from the department chief or purchasing agent. Purchase orders without valid contact information will not be accepted. Please call or email with any questions