Frank Viscuso

This is an electronic (eBook) version. An access code will be emailed within 24 hours of purchase*. With this purchase you will be asked to create an account with VitalSource – an easy to use app for your Fire Engineering eBooks.

Once your access code has been activated, the eBook cannot be returned for a refund.

*Emails will not be sent outside of business hours or on weekends

In Step Up and Lead, Frank Viscuso — author, speaker, and career deputy chief — shares the secrets of effective fire service leadership, introduces the traits and skills essential for successful fire service leaders, and discusses the importance of customer service.

Designed to help you reach the top of your profession, this new book is considered must-read material for anyone who is ready to step up and lead!

Contents:

• Foreword by Vincent Dunn
• Acknowledgments
• A leader of one
• Leadership traits
• Leadership skills
• Customer service
• Call to action
• Index