Rely on NFPA 1225 to help define job expectations, support communications center operations, address evolving technologies, and apply consistent guidance for emergency communications systems and related infrastructure.

Emergency communications centers and related systems must keep pace with changing technology, performance expectations, and coordination needs across multiple stakeholders. NFPA 1225 helps users address those challenges by updating telecommunicator job performance requirements, modernizing expectations for event processing and records management, and adding guidance for cloud-based and remote operational environments. It also helps clarify how ERCES-related evaluations, licensing, and testing fit within broader local regulatory frameworks.

If you’re leading a PSAP, supervising communications personnel, evaluating system performance, or addressing ERCES-related compliance, NFPA 1225 provides a trusted NFPA standard for emergency services communications.

Key Features and Benefits of NFPA 1225-2027 Include:

• Updated Public Safety Telecommunicator Requirements: Revises the job performance requirements for Public Safety Telecommunicator I, Public Safety Telecommunicator II, and Public Safety Telecommunicator Supervisor to support the creation of job task analysis worksheets and better reflect current practice.
• More Flexible Emergency Event Processing Expectations: Replaces the fixed 60-second emergency event processing requirement with an objective that the public safety answering point (PSAP) evaluates and reports to the authority having jurisdiction (AHJ) and the emergency response agency (ERA).
• Current Technology and Security Alignment: Adds requirements for cloud computing and remote CAD operations in line with current technology use and security expectations.
• Better Record Management Framework: Creates a framework for collecting and managing records associated with call processing to support consistency, accountability, and operational review.
• Updated ERCES Coordination and Compliance Guidance: Modifies ERCES provisions to verify existing coverage prior to requiring the installation of an ERCES. Updated recommended test guidance and clarifies compliance guidelines based on radio licensing frameworks.