Brian E Walsh, Phd Walsh Seminars, 2012

Your words and actions affect people in medical distress.

As a professional emergency responder you are well trained to handle an extensive array of crises.

Your tense and stressful work environment can cause depersonalization of casualties and victims, with potentially negative consequences for them.

This handbook is specifically designed to help you sharpen your professional communication skills and make you more effective than you already are.

During an emergency your rescue training can save lives. You are also equipped with a built-in and equally powerful resource - your interpersonal communication skills.

Your words have a much greater influence on the welfare of your patients than you may ever realize. What you say and how you say it can either help or hinder recovery.

• Discover which of your actions speed recovery, or cause more anxiety and distress
• Learn which words can calm and help your patient, and what words and phrases you need to avoid
• Understand how surroundings can upset victims, and how easily you can lessen their feelings of vulnerability, distress, pain and fear